FAQ

How long does it take for my order to ship?  All mounds are built to order...after you place your order, we then begin the build...with that said your order will generally take 2 business days to ship depending on seasonal/holiday trends.  

How do I take care of my mound?  Please refer to the Instructions/Mound Care link that's located in the Yellow Banner section of our Homepage for details.

Are Special Order/One-of-a-Kind Products Returnable/Refundable?  Sorry, but they are not returnable/refundable for any reason.  While we can accommodate most requests, but once the build has started, we cannot refund the orde

My mound was damaged during shipment, now what?  If your mound was damaged during shipment, please contact us via email (see the Contact Us section on our Homepage).  Be prepared to send us a minimum of 3 images of the damage that your mound has sustained.  If the damage is minimal, we may be able to discuss an alternative to sending it back.  If the damage is significant then we will send you out a replacement.